Terms of service

Last Updated: 11/10/2026

Welcome to Arometry.com. By placing an order, you enter into a legally binding contract. Please read these Terms carefully. By accepting these Terms, you also acknowledge our policies regarding shipping, returns, and privacy.

1. General Information

  • 1.1 Online Shop: Arometry.com offers high-quality fragrance samples exclusively for olfactory evaluation. We do NOT sell full-size original bottles. Our store serves individual consumers only (B2C). Orders placed by companies, resellers, or for corporate purposes will not be processed.

  • 1.2 Modifications: We reserve the right to modify these Terms. Changes take effect upon posting. For existing orders, the Terms in place at the time of purchase apply.

2. Affiliation & Authenticity

  • 2.1 No Affiliation: We are not affiliated, associated, or sponsored by any fragrance brands or trademark owners. All names and logos are used solely for identification purposes.

  • 2.2 Authenticity: All scents are decanted from genuine fragrance bottles purchased from authorized retailers.

  • 2.3 Packaging: Samples are hand-filled into neutral, sterile sprayers. Original brand packaging is not included.

3. Use of Samples & Legal Disclaimer

  • 3.1 For Scent Sampling Only: In accordance with EU safety regulations for decanted products, our samples are sold exclusively for olfactory exploration (such as testing on test strips or blotters).

  • 3.2 Disclaimer: Fragrances contain flammable liquid compounds. Keep away from open flames, avoid eye contact, and store safely out of reach of children and pets. Any use beyond olfactory evaluation is at the sole risk of the user.

4. Pricing & Payment

  • 4.1 Finality: All prices listed at checkout are final prices in Euros (€) and include applicable statutory value-added tax.

  • 4.2 Accuracy: The customer is responsible for providing correct billing and shipping information.

5. Shipping, Delivery Risk & Customer Negligence (Failed Deliveries)

  • 5.1 Delivery Risk: Per EU law, the risk of loss or damage remains with Arometry until the goods are physically possessed by you or a third party designated by you.

  • 5.2 Failed Delivery (Customer Error / Return to Sender): If a package is returned to us because of an incorrect/incomplete address, recipient unavailability, or failure to collect from a pickup point within the carrier's holding period:

    • Return Shipping Costs: The actual return shipping fee charged by the carrier will be deducted from your refund.

    • Original Shipping Fees: Standard outbound shipping fees will be refunded as part of your statutory withdrawal rights (if withdrawal is validly exercised); optional express upgrade fees are non-refundable.

    • Reshipment: Reshipment requires payment of a new shipping fee.

  • 5.3 Shipping Delays: Delivery times shown on our website are estimates unless expressly guaranteed. In case of unusual delays, we initiate carrier investigations without forfeiting your statutory rights.

  • 5.4 Delivery Restrictions: Delivery is restricted exclusively to mainland addresses within supported EU countries served via road transport networks (islands and air-freight territories are excluded due to flammable liquid regulations).

6. Important Information for Customers in Italy

  • Due to the procedures of Poste Italiane, we strongly recommend using the PostePlus service. If a package is returned to us because the recipient was unreachable or the address was inaccessible, the provisions of Clause 5.2 regarding return shipping costs will apply.

7. Right of Withdrawal & Returns

  • 7.1 14-Day Right: You have the right to withdraw from this contract within 14 days of receiving your goods without giving a reason.

  • 7.2 Hygiene Exception (Critical): Pursuant to Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.

    • We only accept returns for samples that are completely sealed and unused.

    • If the security seal is broken, torn, or the sample has been sprayed, the right of withdrawal is forfeited.

  • 7.3 Return Costs: The direct cost of returning the goods is the responsibility of the customer.

  • 7.4 Refunds: We will process your refund (including original standard shipping costs) within 14 days of receiving your notice of withdrawal, though we may withhold refunds until we receive the goods back or proof of shipment.

8. Damaged or Defective Goods

  • 8.1 Please inspect your order upon arrival. If an item is damaged, leaking, or incorrect, contact us promptly with photographic evidence.

  • 8.2 Your statutory warranty rights under German and EU law remain fully unaffected.

9. Liability Limitation

  • 9.1 Our liability for breach of contract or tort is limited to intent and gross negligence. For slight negligence, we are only liable for the breach of essential contractual obligations (cardinal duties), without prejudice to liability for injury to life, body, or health.

10. Intellectual Property

  • 10.1 All content, text, and images on Arometry.com (including Shopify CDN assets) are our intellectual property. Unauthorized reproduction or use is prohibited.

11. Governing Law

  • 11.1 These terms are governed by the laws of the Federal Republic of Germany, without prejudice to mandatory consumer protection laws in your country of EU residence.

12. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

  • To:

    Vitor Assuncao

    Im Mais 1

    71636 Ludwigsburg

    Germany

    Email: info@arometry.com

  • I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

  • Ordered on () / received on ():

  • Name of consumer(s):

  • Address of consumer(s):

  • Signature of consumer(s) (only if notified on paper):

  • Date:

For faster processing, you may also submit your withdrawal request directly via our online form: https://arometry.com/pages/withdrawal-request

Sales Policy Notice

Our store serves individual consumers only (B2C).
Orders placed by companies, resellers, or for corporate purposes will not be processed.